The measurement of clinic productivity was once fairly straightforward. The patient visit was the universally accepted unit of workload measure. Dividing total staff hours by clinic visits yielded staff hours per visit. Hours per visit could then be compared to budget, historical actuals, or industry average hours per visit. Alternatively, one could divide patient visits…
In light of the challenges our industry is facing, any new purchase in healthcare is under increased scrutiny, especially capital expenditures, like healthcare scheduling software solutions and EMR systems. On the Avantas blog I’ve discussed ways to gain buy-in and how to prepare your organization for change, but there are strategies to consider once an…
Improving productivity depends on the convergence of both knowledge and incentives. We have to acquire the knowledge of what to do, but we also must have an incentive to act on that knowledge. One without the other will not produce the results we want. Knowledge means knowing what to do—choosing the best course of action,…